Player Support Representative

Exciting part-time opportunity in one of Norway’s most successful game studios

 

Are you our new Player Support Representative?

We are looking for a Player Support Representative to join our team in a 20 % position (7,5 hours per week with hours distributed throughout the week).

In this role you will be an important connection between our players and our game development teams, and you will help ensure our players have great game experiences.

Tasks and responsibilities

  • Responding to tickets from players (we use Zendesk, written support only)

  • Troubleshooting technical issues by asking players the right questions and gathering the necessary data

  • Being the voice of our players, bringing valuable feedback to our game teams

  • Writing Frequently Asked Questions articles for our website

  • Monitoring and responding to player reviews in the app stores

  • Keeping yourself updated on our games and our upcoming updates

We believe you will be great for this role if you 

  • Are a positive and solution-oriented person

  • Have good technical understanding and interest

  • Have good communication skills in business English

  • Work well in a casual and creative work environment

  • Work well in a team as well as independently

  • Have a passion for games

Extra credits if you have

  • Relevant technical education

  • Previous experience with technical customer service

  • Community management or moderating experience

We can offer

  • Flexible working hours distributed throughout the week 

  • A job that gives you relevant and attractive experience for your future career

  • A friendly, casual, and international English-speaking work environment 

  • Office in the middle of Bergen city center, with fresh fruit, healthy snacks, and amazing coffee

  • After-work activities and team events

  • The opportunity to be a part of our exciting journey - bringing more FUN games to millions of players all over the world!

If you are interested in this position, send an email in English to jobs@dirtybit.com with your English CV and motivation letter attached. Make sure to add some information about yourself, highlight your relevant experience, and tell us why you would want to work for Dirtybit. We are also interested in learning what your three favorite games are.

Deadline for application: 25th May 2025

Start date: 1st week of July

If you have questions about the position, feel free to reach out in English to jobs@dirtybit.com

Please note that this role is based in Bergen and requires a regular onsite presence.

OUR OFFICE

Starvhusgaten 4
Bergen, Hordaland
Norway

Photo: bara